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Frequently Asked Questions

Here are questions many clients ask;

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  • What areas do you cover?
    We live in Canterbury and serve mainly East Kent. We do not charge travel fees for clients based up to 20 miles driving or up to 1hr on public transport. Our services are available online via Skype, Zoom or FaceTime. We will declutter and organise any area of your home or small business from your kitchen cupboards, wardrobes, rooms to the 'dreaded' garage or shed. Almost all areas of your home and office are covered including photographs and paperwork.
  • Are you insured?
    Yes. We are insured with Westminster indemnity. As members of APDO (Associate of Professional Declutterers and Organisers) we must be insured.
  • Are you qualified?
    There is no formal, regulated or recognised qualification in decluttering and organsing. However, we are proud members of The Association of Professional Declutterers and Organisers (APDO) who provide continuous support, development, and training. I hold a Honours degree in Industrial and Organisational Psychology with many years of corporate experience. In addition, I am an accredited NBI Profiling Practitioner and skilled at applying the profile to organising and decluttering challenges. For more information about what skills and experience we bring to this work look at ABOUT US.
  • Are you therapists?
    No. We are not therapists. However, we do objectively and sensitively work with you as you consciously and mindfully clear your physical environment– which has therapeutic benefits.
  • Will you force me to get rid of things?
    Definitely not. We will work alongside you and help you decide what you want to keep or discard. We will also help you organise your possessions in a system that matches your style.
  • Must I be there when you declutter or organise?
    Yes. Our hourly rate includes 2 personal organisers who work collaboratively alongside you to achieve your goals. If you prefer to only work with one organiser – that is fine. In exceptional circumstances – when it is impossible for your to be present – other arrangements can be made.
  • How long will it take?
    This question is not easy to answer. It depends on several variables including the volume of clutter, your goal and how easy or difficult it will be for you or family members to make the decisions needed in the session. Our hourly rate does include 2 personal organisers so the guarantee we can give is that the task will certainly be completed faster than if you were tackling to job alone without support and helping hands. For most people, a minimum of 3-4 hours is great to get into the task and make noticeable progress.
  • Do I really need a Professional Organiser?
    It is not strange to hire a personal fitness instructor, gardener or housekeeper for areas you don't enjoy or excel at. In recent years, hiring a professional to declutter and organise your home or office has become more common in the UK. Organising challenges are extremely common and a professional organiser: is a fresh set of objective eyes can provide expert opinions based on experience. can help you stay on track. provide the emotional and physical support needed to get a tough job done.
  • Your fees are beyond my budget – is there a cheaper option?
    Online or phone call sessions are a viable option to provide support and insight. A once-off consultation may be all you need to get help and information to set you in the right direction. Call us to discuss what may be available.
  • How might I prepare for our sessions?
    We have no specific requirements. Do what comes naturally to you. If you want to prepare mentally to let go of items, tidy up or makes lists, the go ahead. If you prefer not to – we will work from there. It is not necessary to buy any new storage containers in advance. There is also no need to tidy up before we arrive either.
  • Is your home straight out of a magazine?
    If you asked our husband’s and children, they would say, “No!” We live in homes with kids and pets and normal life. Some areas of our homes are neater and more organised than others, but common areas are organised in ways that make living simple for everyone.
  • I feel embarrassed to let you see my mess?
    Please do not be – this is a more common difficulty than you may realise and exactly why we are here to help, not to judge. We are only interested in helping you to get beyond the clutter and disorder to live life fully.
  • Will you tell anyone about me?
    No. We understand that letting someone into your home may leave you feeling vulnerable. We respect that it’s a brave step you’ve taken to control clutter and disorder, however big or small it is. If you would like to tell others about our work together – that is up to you. If we share testimonials, stories, photos, these will always be anonymous and only with your permission.
  • What records will you keep about me (Privacy Policy)?
    We will keep all information you give us whether written or oral completely confidential. Our husbands have access to our diary and can find out where we are.To know our Privacy Policy Please, Read Our PDF file, Thanks
  • Will you take photos?
    It can be a great motivator to see your progress and celebrate achievements. However, photos will only be taken or used with your express permission.
  • What if I feel uncomfortable with what you do, or the service rendered?"
    Tell us if you are not happy. We value feedback as it is the only way we can learn and improve. We are 100% committed to your success and if after the Personal Consultation or our first 3-hour session you feel that you have not moved forward towards your goal, let us know within 24 hours and we will give you a full refund, no quibbles.
  • What if I must cancel a session?
    We work on the basis that there is mutual respect for both parties’ time, priorities, and schedules. If there is no option but to cancel, we will aim to re-schedule. You will agree that a cancellation with less than 2 days’ notice and you do not re-schedule - your deposit will not be returned.
  • Are you insured?
  • What are your detailed Terms & Conditions?
    To know our terms and conditions Please, Read Our PDF file, Thanks
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